OK now i asked a simple question about psn but people got to be douchebags about it i wanna know why?

and how long it will take them to send me an email "hopefully for good?" it was cause i glitched or i got in an argument with someone in playstation home it wasnt a big deal i didnt pay for games on playstation store so i cant play them & i have netflix that i cant watch becuas eof it i want a link so i can email playstation and ask them why im suspended i want real answeres.